Frequently Asked Questions
We know you have lots of questions about the lubricants and related technologies – and the Lubricant Store way of doing business. Here are answers to the questions we hear most.
Products and Order Sizes
- I run a small shop and I don't have room for 55-gallon drums. Will The Lubricant Store ship smaller orders?
- How many gallons are in a pail?
- Do you have other product sizes available that are not shown on your website?
- If I place a large order, would you offer a volume discount?
- What about warranties? Do you stand behind your products?
Questions About The Lubricant Store:
A: There are actually many differences, but here are two important ones:
First, at The Lubricant Store, we're lubrication specialists. We focus on lubricants, cutting oils, coolants, cleaners, and related fluids and products.
Second, we pride ourselves on offering unsurpassed service, technical advice and support. Our engineers are certified by the Society of Tribologists and Lubrication Engineers (www.stle.org), and are ready to answer any question you have about your particular application.
A: We ship from a number of locations all over the United States. However, our address is:
739 N. State Street
Elgin, IL 60123
A: You can see exactly how much shipping will cost before you check out by looking at your cart. We offer same-day shipping on almost every product, and all orders received before 1PM (Eastern time) will be processed that day. Depending on your location, almost all orders should arrive within 2-3 days – you'll know the shipping estimates and exact costs before you finish your order. It's impossible for us to guarantee shipping times by FedEx Ground, so if you need your product sooner than 7 business days, please select a freight option that best suits your delivery requirement.
|FedEx Ground||1-7 business days|
|FedEx Express Saver||roughly 3 business days|
|FedEx 2 Day||by 4:30pm on 2nd business day|
|FedEx 2 Day AM||by 10:30am on 2nd business day|
|FedEx Standard Overnight||by 3pm next business day|
|FedEx Priority Overnight||by 10:30am next business day|
|FedEx First Overnight||by 8am next business day|
A: Unfortunately, because of contractual agreements with our suppliers we can't ship outside the US. We also cannot ship to anyone who intends to export the product (i.e. freight forwarding companies).
A: Orders placed by 1pm are normally processed on the same day. If you placed your order after 1pm, it will be processed the next business day. When your order is processed, we'll update your account and you'll receive an email with your shipment tracking number.
Q: What if I need my shipment faster? Can I upgrade my shipping option?
A: If you need your shipment to reach you in a guaranteed time frame (2 days, next day, etc), the only way we can guarantee your order arriving in that time frame is when you choose that shipping option while checking out. When placed before 1 pm, we can usually ship it out the same day when we have it in stock. While we make every effort to ensure a quick delivery, there is no way we can guarantee that ground shipments will reach you in a specific time frame.
A: Absolutely! We're here to serve the needs of small, independent operations as well as large industrial facilities. Virtually all of our products are packed in small packages – pails, tubes, and the like – and shipped via standard ground shipping companies for fastest service. This is so you don't have to maintain large inventories.
A: A pail is always 5 gallons. However, greases tend to be measured in pounds (lbs.), so you'll see some greases specified as coming in a 35 lb. pail.
A: Yes, The Lubricant Store can offer our customers larger package sizes. For information regarding larger package sizes please fill out our contact form and a customer service representative will email you a quote.
A: At this time we are not offering a volume discount. We've worked hard to make sure our prices are already very competitive, and come with additional benefits like free shipping on orders over $300, excluding freight shipments. However, if you feel like you might be the exception, feel free to email us for a quote at firstname.lastname@example.org.
A: Yes we do. In addition to the manufacturers' warranties on all our top quality lubricants and fluids, The Lubricant Store also offers a full money-back guarantee. If anything's wrong with your order, just let us know, and we'll make it right. For specific warranty or customer satisfaction claims, e-mail us at email@example.com
A: Sometimes a shipment is damaged in transit. Most of the time, the shipper notifies us and we start taking care of it before you even know about it. However, if your order arrives damaged, the first thing to do is to refuse delivery and let us know. If you've already received it, please send an email to us at firstname.lastname@example.org. Include your order number and describe which items were damaged and how, and we'll do everything in our power to make sure you get your complete order. Our goal is to make sure you have a great shopping experience with us that you'll find valuable.
A: Any time you have an issue with your order, you can feel free to use the Contact Us form, send an email to us at email@example.com, or call us at (847) 608-7124. Please verify your shipment when it arrives. In order to cut down on fraud, we reserve the right to refuse an exchange or return 60 days after the shipment has been delivered. However, our goal is for you to have a great experience with us, so please don't hesitate to contact us.
A: Sometimes this happens. Whether you've ordered too much or ordered the wrong product, or for any other reason, you can initiate a return by sending our customer service an email at firstname.lastname@example.org. We do reserve the right to charge up to 20% as a restocking fee to cover the cost of additional return shipping and warehouse staff's time. Original shipping charges are non-refundable in most cases where the product has already left our warehouse.
Have a question of your own? Just ask!
If you don't see the question that's on your mind, please let us know. Send us your question and we'll get right back to you. Plus, we just might include your question when we update The Lubricant Store site – which we do on a regular basis.